Terms of Service

Last updated: 9 April 2026

These Terms of Service (“Terms”) apply to your access to and use of INFIRISK's websites, apps, and services (the “Service”), including subscriptions, messaging, uploads, compliance tooling, and any AI-assisted features.

1) Who we are

These Terms are between you and INFIRISK Ltd (“we”, “us”, “our”).

• Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
• Contact: hello@infirisk.co.uk

Company registration number: [TO BE CONFIRMED]

2) Who you are (business/professional use)

The Service is provided for business and professional use.

In these Terms, Business Customer means you are using the Service in connection with your trade, business, craft, or profession, including as a sole trader, freelancer, contractor, or other individual professional (whether or not you have a registered company number or are VAT-registered) and when you act on behalf of an organisation.

If you are using the Service as a consumer (that is, wholly or mainly outside your trade, business, craft, or profession), please contact us before purchasing. Nothing in these Terms is intended to exclude or limit any rights you may have that cannot legally be excluded or limited.

Where you have a separate written agreement with us (for example, an enterprise order form), that agreement will take priority if it conflicts with these Terms.

3) Eligibility and UK use

• You must be at least 18 years old to use the Service.
• The Service is intended for use in the United Kingdom. If you access the Service from outside the UK, you do so on your own initiative and are responsible for complying with applicable local laws.

4) Other policies

Your use of the Service is also governed by our Privacy Notice, Cookie Policy, Community Guidelines, Acceptable Use Policy, Reviews Policy, Subscription & Billing Terms, and Complaints Procedure. Together with these Terms, they form our agreement with you.

5) Accounts and security

You must provide accurate information, keep your login details secure, and notify us promptly if you suspect unauthorised access. We may require email verification and may offer multi-factor authentication.

6) Service description

INFIRISK may include:

• Compliance and fire-safety management features (including records and document storage)
• A directory/marketplace to discover and communicate with service providers (“Professionals”)
• Messaging between users (including attachments)
• Paid subscriptions and billing management
• Optional AI-assisted features
• News and article publishing, including content moderation and promotion
• Community channels for professional discussion and knowledge sharing
• Verified client reviews of businesses
• Professional credential and accreditation display
• Token credits for platform features (see our Billing Terms)

7) No professional advice

Unless we explicitly agree in writing, INFIRISK provides software tools and workflow support and does not provide regulated professional advice (including fire engineering, surveying, legal, or compliance consultancy). You are responsible for verifying outputs and obtaining qualified advice where appropriate.

8) Compliance tools, premises risk management and uploaded documents (important)

INFIRISK includes features to help you store, organise and manage premises information and compliance records (for example: action plans, reminders, templates, document storage, and audit-style logs).

INFIRISK is not a compliance assurance service. We do not check, verify, certify, approve, or confirm that your premises, records, or processes meet legal requirements.

Information and templates are guidance only. Any checklists, templates, prompts, suggested actions, reminders, or generated outputs are general guidance and may be incomplete, out of date, or unsuitable for your specific premises.

You must get competent advice. You are responsible for:

• Deciding what information to record.
• Ensuring it is accurate and up to date.
• Obtaining advice and/or sign-off from a qualified and competent person (for example, a competent fire risk assessor) where appropriate.

You remain responsible for compliance. You (or your organisation's responsible person/dutyholder) remain solely responsible for compliance decisions, actions taken (or not taken), and meeting your legal obligations.

No reliance. You agree not to rely on the Service as a substitute for professional judgment, site inspection, or competent advice.

9) Uploaded documents and records

When you upload documents or create records in INFIRISK:

• You are responsible for the content, accuracy, completeness and legality of what you upload or record.
• You confirm you have the rights and permissions to upload and share it.
• You understand we do not review your documents for legal, technical, or safety correctness.

We may provide tools to help you organise and retrieve records, but we do not guarantee that documents will be suitable for any specific audit, inspection, enforcement action, insurance requirement, or legal process.

10) Reminders, tasks and alerts

If the Service provides reminders, alerts, due dates, or task prompts, these are for convenience only. We do not guarantee:

• that reminders will always be delivered
• that they will be delivered on time
• that they cover all actions you should take

You must maintain your own processes to monitor and manage compliance deadlines.

11) Professionals and third parties

If you engage a Professional you found through the Service, any contract is between you and the Professional unless we state otherwise. We are not a party to, and are not responsible for, any agreement reached between you and a Professional (including pricing, performance, payments, or disputes).

12) User content

You may submit or upload content (“User Content”), including messages, profile data, documents, and attachments.

• You keep ownership of your User Content.
• You grant us a licence to host, store, process, and display your User Content only as needed to operate and improve the Service and provide requested features (including generating time-limited links for private files).
• You confirm you have the rights and permissions needed to upload/share the User Content and that it is lawful, accurate, and not misleading.
• You must not upload content that infringes third-party rights, contains malware, or is otherwise unlawful.

We may remove or restrict access to User Content if we reasonably believe it breaches these Terms or applicable law. You are responsible for keeping backups or copies of your User Content. To the extent permitted by law, we are not responsible for any User Content posted by users.

User Content includes, but is not limited to: articles published through our news feature, posts in community channels, reviews of businesses, profile information, business listing details, and credential or accreditation claims. All User Content is subject to our Community Guidelines and may be moderated accordingly.

13) Intellectual property

The Service (including its software, branding, designs, text, graphics, logos, and trademarks) is owned by INFIRISK Ltd or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service for its intended purpose, subject to these Terms. You must not copy, modify, distribute, sell, or create derivative works from the Service or our branding without our written permission.

14) Acceptable use

You must use the Service responsibly and lawfully. You must not misuse the Service by interfering with its normal operation, attempting to access it using a method other than the interface and instructions we provide, or engaging in any activity that is harmful, fraudulent, or otherwise unlawful.

For full details of permitted and prohibited conduct, see our Acceptable Use Policy.

15) Privacy controls (directory and contact details)

The Service may provide settings that control what contact details and location information are publicly visible (e.g., show/hide phone/email, contact method, location precision/obfuscation). You are responsible for your chosen settings.

15a) Community channels and posts

The Service includes community channels where users can share knowledge, ask questions, and discuss topics relevant to the fire safety and building compliance industry. Posts in community channels are subject to our Community Guidelines.

You retain ownership of content you post in channels. By posting, you grant INFIRISK a non-exclusive, worldwide, royalty-free licence to host, store, display, and distribute your posts as part of operating the Service. INFIRISK may moderate or remove posts that violate our Community Guidelines.

15b) News articles

The Service allows eligible users to publish news articles. Articles are subject to content moderation before publication and must comply with our Community Guidelines. INFIRISK may reject or remove articles that do not meet our content standards.

Publishing and promoting articles may require token credits. See our Subscription & Billing Terms for details of token costs, free allowances, and refund eligibility for rejected articles.

15c) Verified reviews

The Service includes a verified review system for businesses. Reviews may only be submitted by eligible users who have completed work with a business through the platform. Reviews are subject to our Reviews Policy and Community Guidelines.

Business owners may respond to and challenge reviews. INFIRISK may moderate or remove reviews in accordance with our Reviews Policy. INFIRISK does not remove reviews simply because they are negative.

15d) Credentials and accreditations

The Service allows professionals to display credentials, accreditations, and qualifications on their profiles. You are solely responsible for the accuracy and currency of any credentials you display. INFIRISK does not verify credentials unless expressly stated.

Displaying false or misleading professional credentials may result in content removal, account suspension, or permanent termination.

16) AI features

If you use AI-assisted features:

• Outputs may be inaccurate or incomplete; you must verify before relying on them.
• If an AI-assisted feature is used in compliance or premises management, outputs are draft guidance only and must be reviewed and approved by a competent person before use or action.
• You remain responsible for decisions, compliance, and actions.
• Some AI processing may require explicit consent; you can withdraw consent (which may disable certain features).

We also use AI-assisted tools to help moderate content submitted to the platform, including articles and reviews. Content may be screened against our content policies before publication. Moderation decisions informed by AI are subject to human review where appropriate.

17) Paid subscriptions, renewal, cancellation, and refunds (monthly + annual)

This section provides a summary of key billing principles. For full details of subscription plans, pricing, token credits, and billing procedures, see our Subscription & Billing Terms.

Plans and renewal: If you buy a paid plan, it will be billed monthly or annually (as shown at checkout) and will auto-renew unless you cancel before the renewal date.

Cancel any time: You can cancel at any time via your billing portal or account settings (where available). Cancellation stops renewal and you'll normally keep access until the end of your current paid period.

Refunds (fair and honest):

• No automatic partial-period refunds: We don't automatically refund fees for unused time in a billing period just because you cancel early (monthly or annual). Access remains available until the period ends.
• Annual plans: If you cancel an annual plan, you will normally keep access until the end of the paid year, but we do not normally provide pro-rated refunds for unused months.
• Billing errors: If you believe you were charged incorrectly (duplicate charge, wrong plan, etc.), contact us within 30 days. If we confirm an error, we'll correct it (including a refund or credit where appropriate).
• Service issues: If there is a significant outage or serious defect that materially prevents use of core paid features, contact us. Depending on impact and duration, we may offer an account credit or, in some cases, a pro-rated refund.

These subscription terms are intended for Business Customers. If you believe you are using the Service as a consumer, please contact us.

How to request a refund/credit: Email hello@infirisk.co.uk with your account email, the relevant invoice/charge, and what happened. We may ask for information needed to investigate and prevent fraud.

18) Events outside our control (force majeure)

We are not responsible for delays, failures, or interruptions caused by events beyond our reasonable control, such as internet or hosting outages, acts of government, labour disputes, natural disasters, or other force majeure events.

19) Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example, by email or in-app notice) and tell you when the changes take effect. If you do not agree to the updated Terms, you should stop using the Service and (if applicable) cancel your subscription before the changes take effect.

20) Suspension and termination

We may suspend or terminate access if you materially breach these Terms or pose security/fraud/safety risks. You may stop using the Service at any time.

21) Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We don't guarantee uninterrupted availability or error-free operation.

22) Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

To the maximum extent permitted by law, we are not liable for indirect or consequential losses (including loss of profits, revenue, goodwill, or business opportunity). Our total liability relating to the Service is limited to the total fees you have paid to us in the 12 months immediately preceding the event giving rise to the claim, except where law prohibits.

23) Governing law and disputes

These Terms are governed by the laws of England and Wales.

• The courts of England and Wales have exclusive jurisdiction.

24) Contact

Questions about these Terms: hello@infirisk.co.uk.